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Evaluation of open health data portals for COVID-19 from the perspective of the user experience

Dan Wu (School of Information Management, Wuhan University, Wuhan, China and Human-Computer Interaction and User Behavior Research Center, Wuhan University, Wuhan, China)
Le Ma (School of Information Management, Wuhan University, Wuhan, China and Human-Computer Interaction and User Behavior Research Center, Wuhan University, Wuhan, China)
Hui Zhang (School of Information Management, Wuhan University, Wuhan, China and Human-Computer Interaction and User Behavior Research Center, Wuhan University, Wuhan, China)

The Electronic Library

ISSN: 0264-0473

Article publication date: 10 June 2021

Issue publication date: 17 July 2021

366

Abstract

Purpose

The purpose of this paper is to construct an indicator framework for evaluating open health data portals from the perspective of user experience (UX) to reduce users’ learning costs, save their time and energy and strengthen the emotional connection with users, thereby encouraging them to actively use open health data.

Design/methodology/approach

This study uses card sorting, Delphi and analytic hierarchy process to determine the weights of indicators for evaluating open health data portals. Then, this study uses a coding method to score, evaluate and compare the selection of more than 120 open health data portals supported by organizations in more than 100 countries or regions that are in the World's top confirmed cases of COVID-19 as released by the World Health Organization.

Findings

At present, open health data portals have shortcomings with regard to UX. Different types of open health data portals vary significantly in the dimensions of technical experience and functional experience, but the differences in the dimensions of aesthetic experience, emotional experience and content experience are not significant.

Originality/value

The constructed open health data portal evaluation indicator framework introduces users' actual application needs and proposes optimization suggestions for the portal to meet the needs of users to quickly obtain, reliable and accurate health data.

Keywords

Acknowledgements

The authors would like to acknowledge the help and support of project of the National Social Science Foundation of China, “Research on Multilingual Information Organization and Retrieval for the Integration of Resources of Three Public Digital Cultural Projects” (Item NO.: 19ZDA341).

Citation

Wu, D., Ma, L. and Zhang, H. (2021), "Evaluation of open health data portals for COVID-19 from the perspective of the user experience", The Electronic Library, Vol. 39 No. 2, pp. 296-317. https://doi.org/10.1108/EL-01-2021-0011

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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