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Exploring learning outcomes for managers who coach

Beth Adele (Department of Mass Communications, Oklahoma City University, Oklahoma City, Oklahoma, USA)
Andrea D. Ellinger (Department of Human Resource Development, Soules College of Business, The University of Texas at Tyler, Tyler, Texas, USA)
Rochell R. McWhorter (Department of Human Resource Development, Soules College of Business, The University of Texas at Tyler, Tyler, Texas, USA)
Toby M. Egan (Schools of Business and Public Policy, University of Maryland at College Park, College Park, Maryland, USA)

European Journal of Training and Development

ISSN: 2046-9012

Article publication date: 26 April 2022

Issue publication date: 26 May 2023

701

Abstract

Purpose

As a part of a larger study, the purpose of this study was to explore the learning outcomes for the “manager as coach” when exemplary managers are engaged in coaching their respective employees.

Design/methodology/approach

A qualitative, multi-case study using an adaptation of the critical incident technique (CIT) and semistructured interviews was employed with 12 managers and their respective direct reports totaling 24 interviews. Content and constant comparative analyses were used to analyze the data.

Findings

A total of five themes and 19 subthemes were identified regarding managers’ learning outcomes from managers’ perspectives. From the perspectives of their employees as coachees regarding their managers’ learning outcomes, one theme with three subthemes emerged.

Originality/value

Limited empirical research has explored the developmental outcomes for managers who serve as coaches for their employees. This study examined the outcomes associated with managerial coaching from both the perspectives of the managers who coach and their direct reports. The findings of this research provide more insight into the benefits managers derive from coaching their employees.

Keywords

Acknowledgements

The authors would like to thank the editorial team and anonymous reviewers for their generous feedback during the review process. This article presents research from the first author’s doctoral dissertation conducted at The University of Texas at Tyler under the direction of Dr Andrea D. Ellinger and her co-authors. The first author thanks the late Dr Jerry W. Gilley, former Department Chair and Coordinator of the Doctoral Program in Human Resource Development at The University of Texas at Tyler, who also served on the dissertation committee, and the nominators and participants who made the dissertation possible.

Citation

Adele, B., Ellinger, A.D., McWhorter, R.R. and Egan, T.M. (2023), "Exploring learning outcomes for managers who coach", European Journal of Training and Development, Vol. 47 No. 5/6, pp. 635-652. https://doi.org/10.1108/EJTD-12-2021-0198

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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