Guest editorial

Acknowledgements

The authors thank all those who submitted papers for the special issue from many parts of the world. They also thank the great corpus of reviewers, all of whom were invited or selected because of their interest in and involvement with customer service in various dimensionalities. Their detailed reviews and cogent comments did much to help make the papers the best that they could be. They also thank the Editor of the European Journal of Marketing Professor Greg Marshall, not only for allowing the special issue to proceed, but also for helping us deal with minor problems along with the way. They also thank the Editorial and Production team associated with the EJM and Emerald for their patient assistance and help, as the issue developed and moved to completion.