The depiction of marketing and marketers in the news media

Robert Cluley (University of Nottingham, Nottingham, UK)

European Journal of Marketing

ISSN: 0309-0566

Publication date: 9 May 2016

Abstract

Purpose

In an effort to explain the high level of scepticism and distrust towards marketing and marketers, this paper aims to explore how marketing practice and practitioners are depicted in the mass media.

Design/methodology/approach

The paper analyses 6,877 news reports that discuss “marketing” across two one-year time periods from three UK newspapers. A systematic content analysis is presented through N-grams and K-grams, close readings of individual cases and manual coding.

Findings

The paper finds that the news media cultivates an image of marketing and marketing practitioners as a cost to businesses and something that businesses do to consumers. The study finds that marketers are also presented through a narrow viewpoint. Marketers are depicted as male and tend to be viewed as a source of authority only when speaking on behalf of their organizations in response problems and crises.

Research limitations/implications

The cultivation effect of mass media is widely accepted among communications scholar, yet its use within marketing research is limited. The paper represents an empirical application of this approach.

Practical implications

Organizations including the Chartered Institute of Marketing and American Marketing Association have attempted to counteract marketing’s image problem by redefining what marketing means. The results of this study suggest that such attempts are unlikely to work, as the practice of marketing, in particular PR, cultivates a negative image in the media.

Social implications

The paper explores the relationship between marketing practice and the marketing profession and society.

Originality/value

The paper demonstrates the utility of cultivation theory and systematic content analyses of media texts. It develops a methodology to examine how professional practice is depicted in mass media.

Keywords

Citation

Robert Cluley (2016) "The depiction of marketing and marketers in the news media", European Journal of Marketing, Vol. 50 No. 5/6, pp. 752-769

Download as .RIS

DOI

: https://doi.org/10.1108/EJM-02-2015-0076

Publisher

:

Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited

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