High-performance work practices do much, but H.E.R.O does more: an empirical investigation of employees' innovative behavior from the hospitality industry
European Journal of Innovation Management
ISSN: 1460-1060
Article publication date: 4 March 2021
Issue publication date: 26 April 2022
Abstract
Purpose
Drawing motivation from Lawrence Bossidy's quote and leaning on the conservation of resources (COR) theory, in this study, the authors aim to investigate the role of high-performance work practices (HPWPs) and psychological capital (H.E.R.O) in employee innovative work behavior (EIB).
Design/methodology/approach
The study is banked on a hypothetico-deductive approach. The relationships were measured by gathering data from 375 frontline service employees through structural equation modeling.
Findings
The study results indicate a positive impact of HPWPs on EIB. Moreover, the association between HPWPs-EIB is mediated by psychological capital (PsyCap).
Research limitations/implications
The current study contributed to the innovation research stream by determining driving forces that encourage employees to exhibit innovative work behaviors.
Originality/value
Employee innovative behavior has become imperative for organizational survival and success in an ever-changing global business environment. Owing to this organizational significance, employee innovative behavior continues to gain burgeoning research attention. Despite the rising scholarly interest in studying employee innovative behavior, there is a dearth of knowledge about how innovation can be fostered at the individual level, particularly among frontline service employees. Hence, to bridge this research gap, the present study intends to analyze the influence of high-performance work practices on employee innovative work behavior, mediated by psychological capital.
Keywords
Acknowledgements
Muhammad Farrukh acknowledges the financial support from the ILMA University through the ILMA research grant program.Funding: Ministry of Education China, Humanities and social sciences research fund, Grant/Award Number: 17YJA630072; National Natural Science Foundation of China, Grant/Award Number: 71972013
Citation
Farrukh, M., Ansari, N.Y., Raza, A., Meng, F. and Wang, H. (2022), "High-performance work practices do much, but H.E.R.O does more: an empirical investigation of employees' innovative behavior from the hospitality industry", European Journal of Innovation Management, Vol. 25 No. 3, pp. 791-812. https://doi.org/10.1108/EJIM-11-2020-0448
Publisher
:Emerald Publishing Limited
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