B2B or B2C dilemma in maintenance industry: UrbanKare

Abstract

Learning outcomes

The learning outcomes are as follows: assessing the changing trend in the needs of the customer, leading to evolution of new types of businesses in the urban areas. Deep understanding of household service industry and its future. Assessing the skills and capabilities required to become an entrepreneur and follow entrepreneurship. Understanding the aggregator, two-sided business model prevailing in the market. Understand the concept of business-to-business (B2B), business-to-consumer (B2C) business model in household industry.

Case overview/synopsis

This case study is about two first-generation entrepreneurs from India who started a new innovative service delivery platform, UrbanKare with a vision to organize the household maintenance services industry. The company was founded in 2016 with a seed capital support of the State Government. The idea behind this initiative was to provide customers a professional, reliable and convenient household repair and maintenance services at their fingertips. The biggest challenge they were facing was that of aggregation of service providers (skilled workforce) and maintaining the service quality in the context of B2B and B2C service provision.

Complexity academic level

PG level courses – Industrial Marketing Startup and Business Entrepreneurship.

Supplementary materials

Teaching notes are available for educators only.

Subject code

CSS 8: Marketing.

Citation

Verma, R., Kothapalli, G.K.M. and Kumari, R. (2020), "B2B or B2C dilemma in maintenance industry: UrbanKare", , Vol. 10 No. 4. https://doi.org/10.1108/EEMCS-12-2019-0328