TY  - JOUR
AB  - Learning outcomes The learning outcomes are as follows: to describe the possible problems in cross hierarchical and cross-functional coordination; to illustrate the month/year-end closing operations related issues at logistics and warehousing end; to analyze the importance of supply chain resilience/ contingency plan; and to compare the role of the tradeoff in decision-making: ethics (policies) vs operations.Case overview/synopsis Mr Azhar Ali working as a regional distribution manager was waiting for the finalization of sales orders, it was the last working day of the financial year. He had to fulfill all the orders to achieve his personal and organizational goals. He was excited as he was supposed to be promoted and transferred to Head Office on a national role, after a successful annual closing. It was not too late when his excitement turned into anxiety when he received a never expected direct call from Director Sales. Around 7:00 p.m., he was informed of some new orders for an important institutional customer, which was out of his own region. The orders were placed in Ali’s region because of stocks’ availability. Ali had no time to plan this huge order and there were no dispatch trucks available at that time. Should Ali take risk of organizational goals and his promotion and cancel those orders? Should Ali generate sales invoices to record sales and dispatch the stocks on next day compromising the organizational core values and policies?Complexity academic level BBA.Supplementary materials Teaching Notes are available for educators only.Subject code CSS 9: Operations and logistics.
VL  - 10
IS  - 2
SN  - 2045-0621
DO  - 10.1108/EEMCS-09-2019-0224
UR  - https://doi.org/10.1108/EEMCS-09-2019-0224
AU  - Shaikh Abdul Rehman
AU  - Qazi Asad Ali
PY  - 2020
Y1  - 2020/01/01
TI  - Yaqoob biscuit manufacturers – missing contingency plan
T2  - Emerald Emerging Markets Case Studies
PB  - Emerald Publishing Limited
SP  - 1
EP  - 19
Y2  - 2024/05/06
ER  -