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Kaya FM: the challenge of an afropolitan positioning

Emmanuel Silva Quaye (Wits Business School, University of the Witwatersrand, Johannesburg, South Africa)
Yvonne Saini (Wits Business School, University of the Witwatersrand, Johannesburg, South Africa)

Publication date: 25 June 2021


Learning outcomes

Amongst other things, at the end of this case discussion, the student should be able to: diagnose situational factors that contribute to a brand’s positioning; explore important issues in implementing brand positioning strategies; use relevant models for understanding a firm’s internal and external environments to inform strategic decisions about customers and competition; demonstrate an understanding of target audience; identify the unique attributes of the competition to inform a firm’s positioning and competitive strategy.

Case overview/synopsis

Kaya FM derives its name from the isiZulu word “ikhaya”, which means “home”. The name reflects the mission of the radio station to provide a home for black South Africans who were denied many opportunities during the apartheid era in South Africa. Kaya FM has been broadcasting since 1997, following the deregulation of the media landscape in South Africa. However, by 2018, the radio landscape has become very challenging. Mainstream advertisers still do not consider Kaya FM as a preferred channel to reach their target audience. Overall, radio listenership is dwindling and advertising sales growth is not encouraging. Greg Maloka, Kaya FM’s station manager is considering how to preserve the station’s unique positioning as it competes with both more dominant stations and new entrants so that Kaya FM can truly be a home for Afropolitans for many years to come.

Complexity academic level

Honour’s and master’s level, as well as executive education delegates.

Supplementary materials

Teaching Notes are available for educators only.

Subject code

CSS 8: Marketing.



Disclaimer. This case is written solely for educational purposes and is not intended to represent successful or unsuccessful managerial decision-making. The authors may have disguised names; financial and other recognisable information to protect confidentiality.


Quaye, E.S. and Saini, Y. (2021), "Kaya FM: the challenge of an afropolitan positioning", , Vol. 11 No. 2.



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