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Talent management at Steelcase Manufacturing, Malaysia: managing high performance

Rozhan Bin Othman (Universiti Teknologi Malaysia)
Wardah Azimah Sumardi (Universiti Brunei Darussalam)

Publication date: 25 November 2014


Subject area

Human resource management and leadership development.

Study level/applicability

MBA course on Human Resource Management.

Case overview

This case present the talent management practice at Steelcase. It highlights the approach taken by the company in managing its high performers. The approach taken by Steelcase links leadership development with performance management and succession planning. It also describes the distinct characteristics that make the approach taken by Steelcase different from other companies that implement talent management. This case presents policy options that companies can consider in developing a talent management program.

Expected learning outcomes

Understand and describe the interconnection between various talent development activities. Compare and assess policy options in developing talent management programs. Analyze how Steelcase nurture a high performance culture among its employees. Describe the leadership behaviors Steelcase is seeking to develop among its leaders.

Supplementary materials

Teaching Notes are available for educators only. Please contact your library to gain login details or email to request teaching notes.



This case study was funded by a research grant provided by University Brunei Darussalam. The authors would also like to thank Steelcase Inc for supporting this study.


Othman, R.B. and Sumardi, W.A. (2014), "Talent management at Steelcase Manufacturing, Malaysia: managing high performance", , Vol. 4 No. 6.



Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited

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