The learning outcomes are as follows: to understand the strategic importance of location selection within the organization and how it influences other’s performance; to understand the impact of supply chain drivers on sales performance and to understand the role of other stakeholders in location selection strategy; to analyze the constraints in decision-making for selection of warehouse location and its remedies; to analyze the alternative options for warehouse in the light of top level management’s instruction or organizational strategies; to select the best possible alternate for long-term sustainability of warehouse location.
Ishaq Bashir, who has recently joined Super Distribution Services as Facility Manager, is indecisive in selecting a rental location for its offices and warehouse, either SDS had to move back to the old location or continue with existing warehouse facility. This existing location was selected by Ex Facility Manager around six months ago because SDS had to vacate their old location due to graving concern the owner of the premises. SDS had to search for a new facility and vacate the older premises within three months’ time as per “evacuation notice” received from the owner, and finally, the company shifted to the new location by 28 February 2017. After six months in September 2017, sales team realized a serious dip in sales by 1 per cent, and they claimed that this had happened due to wrong selection of the location of the warehouse which was far from the city. Now Bashir had to decide either to continue with the existing facility or move to the previous one or search for any third feasible location.
Complexity academic level
BBA and MBA.
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CSS 9: Operations and Logistics.
The authors would like to extend their sincere thanks and gratitude to Gerry Yemen, Senior Researcher at University of Virginia Darden School of Business; Professor James G. Clawson, Johnson & Higgins Professor of Business Administration Emeritus at University of Virginia Darden School of Business; and Dr Jacquelyn Elliot, Consultant at Academic Leadership Center, Saudi Arabia, for their support and guidance in the fulfilment of this case study.
Disclaimer. This case is written solely for educational purposes and is not intended to represent successful or unsuccessful managerial decision-making. The authors may have disguised names; financial and other recognizable information to protect confidentiality.
Qazi, A.A., Shaikh, A.R., Shahzad, F. and Sattar, M.M. (2019), "Locate the warehouse: super distribution services", Emerald Emerging Markets Case Studies, Vol. 9 No. 2. https://doi.org/10.1108/EEMCS-03-2019-0059
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