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Digitization of supply chain: a case of Haryana (India) public distribution system

Archit Vinod Tapar (Department of Marketing and Strategy, Indian Institute of Management Rohtak, Rohtak, India)
Deepika Jain (Department of Operations Management, Indian Institute of Management Rohtak, Rohtak, India)
Archana Patro (Department of Finance and Accounting, Indian Institute of Management Bodh Gaya, Bodh Gaya, India)

Publication date: 12 December 2022


Learning outcomes

The learning outcomes are as follows: to decipher the role of technology in the supply chain management (SCM); to understand the importance of supply chain integration with various stakeholders in the supply chain in increasing efficiency and effectiveness; and to comprehend the challenges in the implementation of technology in SCM.

Case overview/synopsis

This case study presents Haryana’s challenges in implementing the digitization of the supply of food grains to the public. Mr Srinivas, a consultant to the Department of Food and Public Distribution, is required to suggest the future roadmap while accounting for the challenges faced in the digitization of the distribution of grains to the public in the state of Haryana. The students are expected to use the information given in the case and exhibits to discuss and critically think about the various stakeholders involved when change initiatives are implemented on an organizational level and recommend solutions based on the voices of various internal stakeholders.

Complexity academic level

Postgraduate/Masters in Business Administration/Masters in Management.

Supplementary materials

Teaching notes are available for educators only.

Subject code

CSS 9: Operations and Logistics.



The authors acknowledge the support received from Indian Institute of Management Rohtak and Department of Food and Public Distribution, a public sector undertaking under Ministry of Consumer Affairs, Food & Public Distribution, for smooth functioning of the project for the State of Haryana. The authors also thank Mr Surender Kumar, research trainee for the project.

Disclaimer. This case is written solely for educational purposes and is not intended to represent successful or unsuccessful managerial decision-making. The authors may have disguised names; financial and other recognizable information to protect confidentiality.


Tapar, A.V., Jain, D. and Patro, A. (2022), "Digitization of supply chain: a case of Haryana (India) public distribution system", , Vol. 12 No. 4.



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