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Zaidi Oil: the SAP ERP dilemma

Freddie Racosas Acosta (Strathmore University, Nairobi, Kenya)
Arlene Suson Acosta (FilCom Traders and Consultants Ltd., Nairobi, Kenya)

Publication date: 26 November 2014


Subject area

Decision Analysis, Management Information Systems, Strategic Management, Organizational Development, Financial Management, Risk Management.

Study level/applicability

MBA-1 (Decision Analysis), MBA-2 (MIS).

Case overview

On a beautiful October morning in 2011, the CEO of a mid-size oil marketing company located in Nairobi, Kenya has to make a tough decision whether to upgrade their current B1 system to a bigger version of SAP. Abbas, the new Information Communications Technology (ICT) Director of Zaidi Group, was worried that Zaidi was building a bigger and bigger company on top of a more and more small enterprise resource planning system. Abbas's fears also include RedLock's past inefficiencies. Kariuki, the Finance Director, on the other hand was into the fear of overspending in a huge information technology (IT)system where current functionalities required can be addressed by a smaller system through add-ons, customization and development.

Expected learning outcomes

Demonstrate some tools in decision analysis for problems with multiple objectives including some issues indecision framing and cognitive inertia; Raise the issue for fundamentally changing a firm's infrastructure; Demonstrate the alignment of IT strategy to Business Strategy.

Supplementary materials

Teaching notes are available for educators only. Please contact your library to gain login details or email to request teaching notes.



Acosta, F.R. and Acosta, A.S. (2014), "Zaidi Oil: the SAP ERP dilemma", , Vol. 4 No. 8.



Emerald Group Publishing Limited

Copyright © 2014, Emerald Group Publishing Limited

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