Diversity management and OCB: the connection evidence from the Lebanese banking sector

Rima Bizri (College of Business Administration, Rafik Hariri University, Chouf, Lebanon)

Equality, Diversity and Inclusion

ISSN: 2040-7149

Publication date: 16 April 2018



Research has shown that organizational citizenship behavior (OCB) has a positive and significant impact on organizational performance at a time when traditional monitoring and supervision practices are showing a declining influence. This has triggered numerous research undertakings exploring the antecedents of OCB, and how it can best be enhanced. Though many variables have been identified as predictors of OCB, the purpose of this paper is to focus on the influence of diversity management on OCB and two of its important antecedents: organizational commitment and work engagement.


The study used a survey instrument of pre-validated scales to measure banking sector employees’ perceptions of their affective and normative commitment (NC), OCB, and diversity management practices at their organizations. Structural equation modeling was used with AMOS (20) to empirically assess the relationships among constructs.


This study empirically confirmed the positive impact of diversity management on employees’ feelings of affective commitment to the organization and engagement at work, which in turn positively impact employees’ OCB. However, the findings negate any direct influence of diversity management on NC or on OCB.


This study fills a gap in the literature by questioning the validity of applying the social exchange theory to the concept of OCB.



Bizri, R. (2018), "Diversity management and OCB: the connection evidence from the Lebanese banking sector", Equality, Diversity and Inclusion, Vol. 37 No. 3, pp. 233-253. https://doi.org/10.1108/EDI-03-2017-0059

Download as .RIS



Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

Please note you might not have access to this content

You may be able to access this content by login via Shibboleth, Open Athens or with your Emerald account.
If you would like to contact us about accessing this content, click the button and fill out the form.
To rent this content from Deepdyve, please click the button.