To read the full version of this content please select one of the options below:

Quality of conflict management in construction project context: Conceptualization, scale development, and validation

Fangwei Zhu (School of Economics and Management, Dalian University of Technology , Dalian, China)
Linzhuo Wang (School of Economics and Management, Dalian University of Technology , Dalian, China)
Miao Yu (School of Economics and Management, Dalian University of Technology , Dalian, China)
Xiaotian Yang (Graduate School of Commerce, Waseda University , Tokyo, Japan)

Engineering, Construction and Architectural Management

ISSN: 0969-9988

Article publication date: 7 February 2020

Issue publication date: 4 June 2020

Downloads
863

Abstract

Purpose

A growing number of studies have become focused on managing conflict more effectively and comprehensively in the construction industry. However, little research has aimed to operationalize all the facets related to the quality of conflict management that are necessary in governing conflict management. The purpose of this article is to propose a new model measuring the quality of conflict management in a construction project context that is not only inclusive but also practical.

Design/methodology/approach

To address this research gap, the authors used the measurement theory to investigate a series of studies, and then, developed a scale to operationalize the concept of quality of conflict management in a project context.

Findings

The findings show five dimensions to the quality of conflict management: satisfactory resolution outcome, integrated resolution process, conflict prevention, fairness perception, and post-conflict effect.

Originality/value

The research findings contribute to conflict management theory by providing the conceptualization and operationalization of conflict management quality. Practitioners will benefit from this article by understanding effective and efficient ways of managing conflicts in construction projects.

Keywords

Acknowledgements

This publication has been developed and reproduced with grants from the National Natural Science Foundation of China (71772024); National Natural Science Foundation of China (71734001); National Natural Science Foundation of China (71702022, Youth Scholar), and with Project Management Institute(PMI), Copyright (2020). Unauthorized reproduction of this material is strictly prohibited.

Citation

Zhu, F., Wang, L., Yu, M. and Yang, X. (2020), "Quality of conflict management in construction project context: Conceptualization, scale development, and validation", Engineering, Construction and Architectural Management, Vol. 27 No. 5, pp. 1191-1211. https://doi.org/10.1108/ECAM-09-2019-0497

Publisher

:

Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited