Relationship networks between variation orders and claims/disputes causes on construction project performance and stakeholder performance
Engineering, Construction and Architectural Management
ISSN: 0969-9988
Article publication date: 28 June 2022
Issue publication date: 27 November 2023
Abstract
Purpose
This study aims to examine the mutual influence of causes of variation orders (VOs), claims/disputes (CDs) on project performance (PP) and stakeholder performance (SP).
Design/methodology/approach
Firstly, this study identifies the VOs, the CDs, criteria for measuring the PP and criteria for measuring the SP. Then, a survey questionnaire is created to collect data from stakeholders in construction projects. Using the factor analysis method, this study discovers the constructs of the VOs, CDs, PP and SP. The relationships among the constructs are then uncovered using a structural equation model.
Findings
The research findings confirm that the VOs and CDs have a direct effect on the PP, as well as the PP’s effect on SP, whereas the VOs and CDs have no effect on the SP. It is strongly recommended that critical factors such as poor management, construction method change, design/scope problems, uncontrollable objective problems, impediment problems, lack of commitment among parties and lack of experience and competence of parties should be given special attention to improve the SP.
Originality/value
The results of the study fill the gap in knowledge by examining the mutual influence of the VOs, the CDs, the PP and the SP. Discovering the mutual influence will assist managers in improving the PP and the SP.
Keywords
Acknowledgements
The authors acknowledge the support of time and facilities from Ho Chi Minh City University of Technology (HCMUT), VNU-HCM for this study.
Citation
Do, S.T., Nguyen, V.T. and Nguyen, N.H. (2023), "Relationship networks between variation orders and claims/disputes causes on construction project performance and stakeholder performance", Engineering, Construction and Architectural Management, Vol. 30 No. 9, pp. 3817-3839. https://doi.org/10.1108/ECAM-01-2022-0066
Publisher
:Emerald Publishing Limited
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