TY  - JOUR
AB  - Purpose Using the critical incident technique, this study aims to identify the attributes of a platform as a technology standard and to investigate their effects on platform-based repurchases.Design/methodology/approach Smartphone users’ personal experiences and levels of satisfaction or dissatisfaction were collected and categorized into technology standard attributes to estimate those factors affecting consumers’ intention to purchase platform-based products and services.Findings The study findings show the importance of understanding which attributes are important to promoting future platform-based purchases and maximizing positive experiences when using platform-based products and services.Research limitations/implications Given the effect of the platform vendor on repurchases, and that various lock-in strategies are being implemented, firms attempting to be leaders in the information and communications technology (ICT) ecosystem should seek appropriate strategies to lock-in their installed base.Originality/value Including discussions on the competition in the ICT ecosystem, this study also provides some policy suggestions and contributions for applicability to an integrated approach.
VL  - 19
IS  - 2
SN  - 2398-5038
DO  - 10.1108/DPRG-11-2016-0054
UR  - https://doi.org/10.1108/DPRG-11-2016-0054
AU  - Kim Hongbum
AU  - Shin Dong-Hee
PY  - 2017
Y1  - 2017/01/01
TI  - The effects of platform as a technology standard on platform-based repurchases
T2  - Digital Policy, Regulation and Governance
PB  - Emerald Publishing Limited
SP  - 153
EP  - 167
Y2  - 2024/05/14
ER  -