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Invoking blockchain technology in e-government services: a cybernetic perspective

Stuti Saxena (Department of Humanities and Social Sciences, Graphic Era Deemed to be University, Dehradun, India)
Deo Shao (Department of Computer Science, University of Dodoma, Dodoma, United Republic of Tanzania)
Anastasija Nikiforova (Faculty of Computing, University of Latvia, Riga, Latvia)
Richa Thapliyal (Department of Humanities and Social Sciences, Graphic Era Deemed to be University, Dehradun, India)

Digital Policy, Regulation and Governance

ISSN: 2398-5038

Article publication date: 7 April 2022

Issue publication date: 14 June 2022

291

Abstract

Purpose

This paper aims to provide insights into the integration of blockchain technology in e-government services.

Design/methodology/approach

The article invokes an exploratory approach to emphasize the possibilities of integrating blockchain technology in e-government services. A cybernetic model is detailed in the paper for bridging the gulf between blockchain and e-government.

Findings

The integration of blockchain technology in e-government services is capable of enhancing the efficiency and effectiveness of service delivery. Furthermore, this integration would facilitate in maintaining the privacy of the online transactions.

Originality/value

Hitherto, studies have focused on the blockchain technology in many sectors; however, the integration and utility of blockchain technology for the government sector have remained unexplored. The current study seeks to fill this gap.

Keywords

Citation

Saxena, S., Shao, D., Nikiforova, A. and Thapliyal, R. (2022), "Invoking blockchain technology in e-government services: a cybernetic perspective", Digital Policy, Regulation and Governance, Vol. 24 No. 3, pp. 246-258. https://doi.org/10.1108/DPRG-10-2021-0128

Publisher

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Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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