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Direct vs indirect e-government adoption: an exploratory study

Rajiv Kumar (Indian Institute of Management Ranchi, Ranchi, Jharkhand, India)
Amit Sachan (Indian Institute of Management Ranchi, Ranchi, Jharkhand, India)
Arindam Mukherjee (Indian Institute of Management Ranchi, Ranchi, Jharkhand, India)

Digital Policy, Regulation and Governance

ISSN: 2398-5038

Article publication date: 12 March 2018

1061

Abstract

Purpose

The purpose of this study is to investigate the factors that influence direct and indirect adoption of e-government services in India.

Design/methodology/approach

A conceptual model has been proposed by integrating the factors influencing adoption of e-government services from extant literature. A quantitative technique is used for the purpose of the study.

Findings

The study classifies e-government adoption in two types: direct adoption and indirect adoption. The study has found that there is some difference between the factors influencing direct and indirect e-government adoption. Perceived awareness, perceived usefulness, trust in internet, trust in government and social influence are found to be positively correlated to direct and indirect e-government adoption. Availability of resources, computer self-efficacy, perceived ease-of-use, perceived compatibility, multilingual option and voluntariness are positively correlated to direct e-government adoption and negatively correlated to indirect e-government adoption. Perceived image is found to be significant for direct e-government adoption but non-significant for indirect adoption. Trust in intermediary is found to be significant only for indirect e-government adoption.

Research limitations/implications

The sample size of 382 may not be a proper representation of a country like India, which has huge diversity and is densely populated. The study has been conducted in India, which is a developing country. The result might not be significant for developed countries.

Practical implications

The findings of this study provide useful insights into the decision-making process of e-government users in India and similar emerging economies. These findings can be important for government officials tasked with providing e-governance services.

Originality/value

Despite the digital divide, how the government is expecting its citizens to access e-government services and derive benefits and how the needy will be able to cope with the mandatory e-government services is an interesting topic to study. This leads to a new concept of indirect adoption.

Keywords

Citation

Kumar, R., Sachan, A. and Mukherjee, A. (2018), "Direct vs indirect e-government adoption: an exploratory study", Digital Policy, Regulation and Governance, Vol. 20 No. 2, pp. 149-162. https://doi.org/10.1108/DPRG-07-2017-0040

Publisher

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Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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