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User’s intention towards the use of digital libraries: a post COVID-19 scenario

Sujood (Department of Tourism and Hospitality Management, Jamia Millia Islamia Central University, New Delhi, India and Centre of Professional Courses, Aligarh Muslim University, Aligarh, India)
Samiha Siddiqui (Department of Commerce, Aligarh Muslim University, Aligarh, India)
Sehar Nafees (Department of Commerce, Aligarh Muslim University, Aligarh, India)
Naseem Bano (Department of Commerce, Aligarh Muslim University, Aligarh, India)

Digital Library Perspectives

ISSN: 2059-5816

Article publication date: 12 July 2023

Issue publication date: 16 November 2023

357

Abstract

Purpose

Following a crucial COVID-19 pandemic lockdown, the coronavirus has affected every academic institution, particularly libraries and information centres. To address this unprecedented scenario, libraries’ staff has decided to provide their services via digital access while staying close to the users. To predict users’ intention to use digital libraries after COVID-19, the authors combined the technology acceptance model (TAM), the theory of planned behaviour (TPB) and perceived risk.

Design/methodology/approach

Data were collected via a paper-based questionnaire using a convenient sampling method which was distributed at two major libraries; Maulana Azad Library, Aligarh Muslim University and Dr Zakir Husain Library, Jamia Millia Islamia in India.

Findings

Empirical findings suggested that all the proposed hypotheses were supported, and the integrated model had strong explanation power as the proposed model explained a 74.5% variance in users’ intention to use digital libraries after COVID-19.

Research limitations/implications

This study offers substantial information to librarians, digital libraries, universities, institutes and other stakeholders and sheds light on the potential for a developing nation to transition to an economy with a strong digital infrastructure. The scope of the study is constrained to the users in India only, hence, leading to the possibility that it may be challenging to generalize the findings.

Originality/value

According to the best of the authors’ knowledge, it is one of the few studies to predict users’ intentions for using digital libraries after COVID-19 by applying the integrated model of TPB and TAM in an emerging economy. It helped understand the users’ attitudes towards using the digital services and resources available at the respective libraries. It also contributed considerably to the argument that users have grown accustomed to harnessing digital libraries during the post-COVID-19 period.

Keywords

Citation

Sujood, Siddiqui, S., Nafees, S. and Bano, N. (2023), "User’s intention towards the use of digital libraries: a post COVID-19 scenario", Digital Library Perspectives, Vol. 39 No. 4, pp. 470-495. https://doi.org/10.1108/DLP-12-2022-0105

Publisher

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Emerald Publishing Limited

Copyright © 2023, Emerald Publishing Limited

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