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Creating the collective mind through virtual mirroring based learning

Peter Gloor (Center for Collective Intelligence, Massachusetts Institute of Technology, Cambridge, Massachusetts, USA)
Kai Fischbach (University of Bamberg, Bamberg, Germany)
Julia Gluesing (College of Engineering, Wayne State University, Detroit, Michigan, USA)
Ken Riopelle (Wayne State University, Detroit, Michigan, USA)
Detlef Schoder (Faculty of Economics and Social Sciences, University of Cologne, Koln, Germany)

Development and Learning in Organizations

ISSN: 1477-7282

Article publication date: 11 April 2018

Issue publication date: 13 June 2018

356

Abstract

Purpose

The purpose of this paper is to show that virtual mirroring-based learning allows members of an organization to see how they communicate with others in a visual way, by applying principles of “social quantum physics” (empathy, entanglement, reflect, reboot), to become better communicators and build a shared “DNA” within their organization.

Design/methodology/approach

E-mail based social network analysis creates virtual maps of communication – social landscapes – of organizations, similar to Google Maps, which creates geographical maps of a person’s surroundings.

Findings

Applying virtual mirroring-based learning at various mulitnational firms has significantly increased their organizational efficiency and performance, for instance increasing customer satisfaction by 18 per cent in a large services organization, increasing retention, making sales forecasts, and improving call center employee satisfaction.

Research limitations/implications

To address concerns of individual privacy, the guiding principle is to give individual information to the individual and provide aggregated anonymized information to management.

Originality/value

Virtual mirroring-based learning offers a unique way of creating collective awareness within an organization by empowering the individual to take corrective action aligned with collective action, and improves their own communication behavior through analyzing and visualizing their e-mail archive in novel ways, while giving strategic insight to management and improving organizational culture.

Keywords

Citation

Gloor, P., Fischbach, K., Gluesing, J., Riopelle, K. and Schoder, D. (2018), "Creating the collective mind through virtual mirroring based learning", Development and Learning in Organizations, Vol. 32 No. 3, pp. 4-7. https://doi.org/10.1108/DLO-10-2017-0081

Publisher

:

Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited

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