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Post pandemic “revenge travel”: developing organizations to address staff shortage

Heather Louise Jeffrey (University of Birmingham Dubai, Dubai, United Arab Emirates)
Martin Sposato (Department of Business, Zayed University, Dubai, United Arab Emirates)

Development and Learning in Organizations

ISSN: 1477-7282

Article publication date: 23 December 2022




The purpose of this viewpoint is to discuss and provide solutions for the current staffing crisis facing tourism-related industries. Considering that staff shortages are prominent in most industries this article suggests organizational changes that are needed to address these problems


This viewpoint unpacks the reason behind the shortage in staff and suggests potential solutions, based on organizational development


The strategies offered here as potential solutions for human resources center on changing the image of the roles that are suffering shortages. This includes developing organizational practices to provide changes in the areas of recruitment, reward, and work-life balance. These strategies are contextualized with the transformation of other jobs due to the global pandemic and the feminized nature of the tourism-related industries.


This viewpoint is particularly topical as it speaks to the current well-publicized crises in the staffing of airports and wider shortages of hospitality staff in developed nations. It is well positioned to spark discussion and future research on areas such as dignity at work in tourism-related industries, gendered work, and post-pandemic employment practices in services.



Jeffrey, H.L. and Sposato, M. (2022), "Post pandemic “revenge travel”: developing organizations to address staff shortage", Development and Learning in Organizations, Vol. ahead-of-print No. ahead-of-print.



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