Conflict resolution: how to LEVEL

Abstract

Purpose

To assist managers in applying a set of intuitively appealing actions that can be helpful in conflict resolution.

Design/methodology/approach

Utilizing a mindful strategy of listening, empathizing, visualizing, considering effects, and liaising with involved parties toward resolving conflicts in a mutually considerate way.

Findings

Leveling with colleagues, especially when in a supervisory position, will demonstrate respect for individual perspectives, and the will to reflect on both sides of a situation before coming to a decision.

Practical implications

Applying LEVEL may take more time than jumping to quick conclusions, but it will enhance employees’ reverence for their leader, as they find that decisions are well-considered, and respectfully communicated.

Originality/value

An intuitively sound way of leading mindfully and respectfully in increasingly complex work environments.

Citation

Marques, J.F. (2024), "Conflict resolution: how to LEVEL", Development and Learning in Organizations, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/DLO-03-2024-0086