Post internationalization strategies of born global service firms

Abstract

Purpose

Extant literature suggests that post-entry internationalization strategies and performance implications of born globals are an under-researched area. This paper aims to examine the internationalization strategies of born global service firms (BGSFs) and performance implications thereof through strategic group analysis of hand-collected data from Indian information technology (IT) firms.

Design/methodology/approach

Strategic group analysis has been used to examine if there are any differences in the strategic decisions across firms and if there are any implications of these strategies on the performance of firms. The strategic group approach helps understand not only the antecedents but also the strategic trade-offs that different groups of BGSFs face after internationalization. The study uses Indian IT industry as the context for analysis of BGSFs, as studies have found that the Indian IT industry to have significant presence of born globals.

Findings

Four distinct strategic paths were found to be followed by BGSFs. In addition, the nature of services and ways of mobilization or deployment of resources explain the different internationalization paths and consequently performance. The performance differences primarily stem from the choice of degree of commitment and scope of internationalization.

Practical implications

This study provides distinct insights to practice by charting internationalization paths for an emerging born global.

Originality/value

This paper contributes to the theory on born globals by using strategic lens to explain the internationalization paths and their performance implications.

Citation

Dhandapani, K., Upadhyayula, R.S. and Basant, R. (2019), "Post internationalization strategies of born global service firms", Competitiveness Review, Vol. 29 No. 5, pp. 481-496. https://doi.org/10.1108/CR-02-2018-0017