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The effect of changes in negative feedback on task performance: the role of goal orientation and feedback utility

Shih Cheng Chang (Department of Organizational Management, School of Economics and Management, Tongji University, Shanghai, China)
Feng Wei (Department of Organizational Management, School of Economics and Management, Tongji University, Shanghai, China)
Lixing Xu (Department of Organizational Management, School of Economics and Management, Tongji University, Shanghai, China)
Zhaoyu Chen (Department of Organizational Management, School of Economics and Management, Tongji University, Shanghai, China)
Yifei Wang (Department of Organizational Management, School of Economics and Management, Tongji University, Shanghai, China)

Chinese Management Studies

ISSN: 1750-614X

Article publication date: 14 December 2022

46

Abstract

Purpose

Drawing upon the feedback intervention theory, this study aims to focus on the concept of negative feedback change (increase or decrease) to analyze the dynamics of performance feedback and its relationships with goal orientation, feedback utility and task performance.

Design/methodology/approach

The authors conducted a two-wave survey by tracking 195 employees and their supervisors from two representative semiconductor-related equipment companies in China for one month.

Findings

Results showed that learning goal orientation positively moderates, and performance-approach goal orientation negatively moderates the indirect relationship between negative feedback change and employees’ task performance through employees’ perceptions of feedback utility.

Originality/value

This study provides new directions for performance feedback research by treating negative feedback from a dynamic perspective and addressing the mediating and moderating mechanisms. Furthermore, the findings also remind managers to not only consider feedback actions at a single moment but also manage it as a series of actions in the ongoing stream of time.

Keywords

Acknowledgements

Funding: This work was supported by National Natural Science Foundation of China (NSFC) [grant number 72272110].

Citation

Chang, S.C., Wei, F., Xu, L., Chen, Z. and Wang, Y. (2022), "The effect of changes in negative feedback on task performance: the role of goal orientation and feedback utility", Chinese Management Studies, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/CMS-03-2022-0094

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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