On-work or off-work relationship? An engagement model of how and when leader–member exchange and leader–member guanxi promote voice behavior

Abstract

Purpose

Drawing on engagement theory, this study aims to examine how leader–member relationships, including on-work relationship (leader–member exchange [LMX]) and off-work relationship (leader–member guanxi [LMG]), influence employees’ promotive and prohibitive voice. Furthermore, the study uses procedural justice as the moderator to distinguish the effects of LMG and LMX on employees’ psychological states and voice through a mediated moderation model.

Design/methodology/approach

The authors use a sample from a private and local company in Southern China to test their theoretical model.

Findings

The study finds that both LMG and LMX have positive effects on employees’ voice behavior through employees’ psychological states (psychological meaningfulness and psychological safety).

Research limitations/implications

In a Chinese context, leaders have a more direct and powerful influence on employees than their counterparts in the Western society. Thus, the findings of LMX and LMG may not be generalizable to a Western context. A possible extension is to examine and compare the effects of social context (e.g., off-work leader–member relationship) on voice between the East and the West.

Practical implications

One important implication is that off-work relationship should be used by managers to encourage employee voice.

Originality/value

This study enriches the antecedents of voice with a new dimension of leader–member relationship, namely, LMG.

Citation

Song, X., Wu, W., Hao, S., Lu, X., Zhang, Y. and Liu, Y. (2017), "On-work or off-work relationship? An engagement model of how and when leader–member exchange and leader–member guanxi promote voice behavior", Chinese Management Studies, Vol. 11 No. 3, pp. 441-462. https://doi.org/10.1108/CMS-03-2017-0058