TY  - JOUR
AB  - Purpose– The purpose of this paper is to assess and examine the impact of physicians-nurses performance on patient perceptions on safety, trust and satisfaction. Design/methodology/approach– A cross-sectional study of 170 inpatients at 78 Chinese hospitals has been conducted. A structured questionnaire covering multiple constructs was used to collect the data. Methodology is described and results are discussed. Findings– Multivariate regression results show that despite the variations in education and training of physicians and nurses, trust is statistically significant in the models with doctors performance and nurses performance as dependent variables. One surprise result is that patient safety is not statistically significant in the regression model with NP as dependent variable. Practical implications– Doctor and nurses as well as other staff at any healthcare setting or ward should provide patients with high-quality and safe healthcare. Competences and performance of physicians and nurses are the primary source of patient safety. Social implications– The patient correlate their patients safety with doctors but not with nurses. On the other hand, they relate their satisfaction more to nurses performance than doctors performance.
VL  - 20
IS  - 2
SN  - 1477-7274
DO  - 10.1108/CGIJ-12-2014-0038
UR  - https://doi.org/10.1108/CGIJ-12-2014-0038
AU  - Zineldin Mosad
PY  - 2015
Y1  - 2015/01/01
TI  - Determinants of patient safety, satisfaction and trust : With focus on physicians-nurses performance
T2  - Clinical Governance: An International Journal
PB  - Emerald Group Publishing Limited
SP  - 82
EP  - 90
Y2  - 2024/04/25
ER  -