Day-level job crafting and service-oriented task performance: The mediating role of meaningful work and work engagement

Abstract

Purpose

This study examines whether job crafting is related to service-oriented task performance (i.e. performance aimed at providing high-quality services) through meaningful work and work engagement.

Design/methodology/approach

Data were collected from 156 employees of a Dutch unemployment agency (4 days, 531 observations). Multilevel SEM was used to analyze the data.

Findings

Results showed that job crafting was related to service-oriented task performance via meaningful work and work engagement. Specifically, seeking resources and seeking challenges were positively related to service-oriented task performance via meaningful work and work engagement, whereas reducing demands was negatively related to service-oriented task performance via meaningful work and work engagement.

Originality/value

The study concludes that seeking resources and seeking challenges are beneficial for service-oriented task performance.

Citation

Hulshof, I.L., Demerouti, E. and Le Blanc, P.M. (2020), "Day-level job crafting and service-oriented task performance: The mediating role of meaningful work and work engagement", Career Development International, Vol. 25 No. 4, pp. 355-371. https://doi.org/10.1108/CDI-05-2019-0111