TY  - JOUR
AB  - Purpose– The purpose of this paper is to examine how digital communication tools are used for internal communication (IC) in multinational corporations (MNCs). Specifically, the study illustrates the role of digital channels in IC, the benefits they bring and the difficulties involved in using them. Design/methodology/approach– This research features a single-case study focusing on a listed Finnish multinational industrial corporation with a long history. Data for the study come from semi-structured theme interviews and a workshop in which the results were discussed. Findings– Digital IC tools are able to facilitate IC in MNCs, although some challenges may arise in relation to planning their utilization. Related to the role of digital channels in IC, these findings highlight the importance of face-to-face channels in everyday IC and the role of digital channels as more formal communication channels. Research limitations/implications– This paper focuses on a single organization. Additional research would be required to attain generalizable results. Practical implications– The effective use of new digital communication tools requires common guidelines across all areas of an MNC. Despite the great potential of new tools, the importance of face-to-face communication should not be ignored. Originality/value– Most of the research on IC in MNCs was conducted before the digital communications era. Recent advances in information technology have created new challenges and opportunities for IC.
VL  - 19
IS  - 3
SN  - 1356-3289
DO  - 10.1108/CCIJ-07-2012-0050
UR  - https://doi.org/10.1108/CCIJ-07-2012-0050
AU  - Sisko Maarit Lipiäinen Heini
AU  - Ensio Karjaluoto Heikki
AU  - Nevalainen Marjo
PY  - 2014
Y1  - 2014/01/01
TI  - Digital channels in the internal communication of a multinational corporation
T2  - Corporate Communications: An International Journal
PB  - Emerald Group Publishing Limited
SP  - 275
EP  - 286
Y2  - 2024/09/22
ER  -