Addressing corporate social responsibility in corporations: a content analysis of Amazon's and Walmart's websites
Corporate Communications: An International Journal
ISSN: 1356-3289
Article publication date: 16 October 2020
Issue publication date: 23 June 2021
Abstract
Purpose
The purpose of this study is to analyze how Amazon and Walmart, two of the largest global companies, present the balance among their economic, social and environmental activities and construct their identities as good corporate citizens helping to create a sustainable world.
Design/methodology/approach
A content analysis methodology was applied to the companies' official websites in order to examine their corporate social responsibility (CSR) efforts. The Global Reporting Initiative (GRI) framework was used to provide coding categories.
Findings
The findings indicate that expectations and pressures from the public may help trigger companies to report their CSR efforts. In addition, this study also indicates that the triple bottom line TBL concept does not fully explain each companies' global CSR efforts.
Originality/value
Most CSR studies have analyzed communication in only one country, rather than taking a global view. This study examines how Amazon and Walmart have constructed their identity as global corporate citizens and how they work to communicate their identity globally.
Keywords
Citation
Ertem-Eray, T. (2021), "Addressing corporate social responsibility in corporations: a content analysis of Amazon's and Walmart's websites", Corporate Communications: An International Journal, Vol. 26 No. 3, pp. 461-483. https://doi.org/10.1108/CCIJ-03-2020-0060
Publisher
:Emerald Publishing Limited
Copyright © 2020, Emerald Publishing Limited