Consumer empowerment in corporate social responsibility: the effect of participatory CSR on company admiration and word-of-mouth communications
Corporate Communications: An International Journal
ISSN: 1356-3289
Article publication date: 28 September 2021
Issue publication date: 22 February 2022
Abstract
Purpose
This study conceptualizes participatory corporate social responsibility (CSR) as a consumer empowerment strategy and examines the effect of participatory CSR on consumer responses in a social media setting.
Design/methodology/approach
This study uses a 2 (type of CSR campaign) × 4 (tone of consumer comments) between-subjects experimental design. The sample comprises college students and nonstudent participants recruited from Amazon Mechanical Turk.
Findings
Data indicate that the participatory CSR program leads to higher levels of perceived self-efficacy and social worth, which subsequently results in stronger intentions to spread positive word of mouth about the company’s CSR efforts. The findings suggest that participatory CSR has the power to boost a company’s reputation as an “admired” company through consumer empowerment.
Originality/value
This study advances the scholarship of CSR by explicating participatory CSR communication as a consumer empowerment strategy and providing empirical evidence for the effect of participatory CSR on public responses. The overall findings support the notion that CSR communication as an important function of public relations can generate public engagement with the organization and further co-create meaning with publics for mutual benefit.
Keywords
Acknowledgements
Funding: This project is supported by the John H. Bateman Professorship from the Manship School of Mass Communication at Louisiana State University.
Citation
Park, H. and Kim, S.-Y. (2022), "Consumer empowerment in corporate social responsibility: the effect of participatory CSR on company admiration and word-of-mouth communications", Corporate Communications: An International Journal, Vol. 27 No. 2, pp. 346-367. https://doi.org/10.1108/CCIJ-02-2021-0025
Publisher
:Emerald Publishing Limited
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