The case describes changes brought about in academic and administrative aspects of the Directorate of Education, Delhi, after Ms. Rina Ray, a new secretary of education, took over. When she joined office, the overall enrolment in government schools, numbering more than 900, had been declining and less than 50% of children were passing in class X board examination. Within a period of four years, enrolment in government schools and pass percentage of children increased, and children and teachers gained recognition in sports and co-curricular activities. This was made possible by several mechanisms to facilitate and monitor performance of administrative and academic staff, by adopting information technology at all levels to facilitate administration, and improve teaching learning.
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