TY  - JOUR
AB  - Purpose Quality managers today require a holistic, overreaching view on the organization and its goals in order to plan the quality management organization (QMO) effectively. The purpose of this paper is to present the concept of a web application that aims to support quality managers in organizational planning tasks. The basis for the implementation is a previously developed planning method that builds on Product and Technology Roadmapping as well as Quality Function Deployment. It supports the QMO’s strategic development in line with the organization’s overall strategy.Design/methodology/approach Based on previous research that systematically identified the requirements toward a suitable planning method and a consecutively designed framework, a web application was developed. This process followed agile software development approaches, including test-driven iteration cycles and validation through a case-based user trial.Findings Standardized quality criteria for software development together with identified requirements for a suitable planning method provided a specified guideline to develop a web application. This application enables quality managers to effectively deploy the previously developed planning method. It proved successful in an initial field trial and creates a basis for integrated, computer-aided QMO planning.Originality/value With an integrated planning method that was implemented through a web application, quality managers could be effectively supported in developing the QMO in line with the overall strategy. As organizational planning tasks are reoccurring but not day-to-day business, moderated workshops that use the web application as a guiding tool and enable quality managers to focus on delivering information inputs appear to be a highly promising approach.
VL  - 26
IS  - 3
SN  - 1463-7154
DO  - 10.1108/BPMJ-12-2018-0365
UR  - https://doi.org/10.1108/BPMJ-12-2018-0365
AU  - Behmer Falk Johannes
AU  - Jochem Roland
PY  - 2019
Y1  - 2019/01/01
TI  - Organizational planning for quality management in the digital age
T2  - Business Process Management Journal
PB  - Emerald Publishing Limited
SP  - 679
EP  - 693
Y2  - 2024/05/11
ER  -