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Discovering the Internet of Things (IoT) within the business process management: a literature review on technological revitalization

Manlio Del Giudice ( Paris Business School Paris France )

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 4 March 2016

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Abstract

Purpose

We still know very little about how the IoT are changing the way of interpreting the business process management inside and outside the firms and this topic is progressively becoming very hot in the leading managerial literature (Al Mashari & Zairi, 2000). Then, management scholars are aiming at investigating the impact and the role of the IoT on the business process management in terms of promotion of knowledge flow, innovation and competitiveness. Likewise, management researchers aim at understanding how IoT foster innovation inside organizations and which implication this phenomenon can have on business process management and competitiveness of the firms (Al Mashari & Zairi, 1999). The present paper offers a literature review on the topic, by considering the technological revitalization through the IoT as a key driver for the business process management of the industrial firm.

Design/methodology/approach

The present paper offers a literature review of the most relevant contributions on IoT and business process management. It presents a qualitative approach to the discussion of the technological revitalization concept within industrial firms using IoT technologies.

Findings

The rising number of technical contributions using IoT shows that technologies are evolving and there is a learning and application process supported by standardization efforts. Easy installation, standardization, stoutness, configuration and servicing are essential to keep IoT systems operational and hence offering value for the business process management within every industry. From a business process management point of view, value creation from the IoT application to technological revitalizations is pivotal and will affect the use of IoT technologies in the industry, on a progressively higher scale, in the coming years.

Originality/value

There are still few contributes in the managerial literature which shows the implications of IoT on business process management of industrial firms and, particularly, on technological revitalization. The paper offers a literature review on the topic, at the same presenting some reflections on the application of the IoT to technological revitalizations, within industrial contexts.

Citation

Del Giudice, M. (2016), "Discovering the Internet of Things (IoT) within the business process management: a literature review on technological revitalization", Business Process Management Journal, Vol. 22 No. 2. https://doi.org/10.1108/BPMJ-12-2015-0173

Publisher

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Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited