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Applications of business governance and the Unified BPM Cycle in public credit recovery activities

Abimael Rondon Do Nascimento (Núcleo de Cobrança e Recuperação de Créditos, Procuradoria Federal no ES/AGU, Vitoria, Brazil)
Roquemar de Lima Baldam (Industrial Engineering, IFES, Vitoria, Brazil)
Lourenço Costa (Instituto Federal de Educacao Ciencia e Tecnologia do Espirito Santo, Vitoria, Brazil)
Thalmo de Paiva Coelho Junior (Instituto Federal de Educacao Ciencia e Tecnologia do Espirito Santo, Vitoria, Brazil)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 19 August 2019

Issue publication date: 16 January 2020

Abstract

Purpose

The performance of the state machine has been the subject of research and innovative practices, which seek to explore its sources of knowledge and improve its internal processes. Business governance and business process management (BPM) occupy a prominent position in these studies. The purpose of this paper is to analyze the full implementation of the Unified BPM Cycle in operational activities to recover federal public credit, from the implementation of the corporate governance structure to the audit of the processes implemented.

Design/methodology/approach

The case was developed in a federal public advocacy body and used a predominantly qualitative multi-method approach. The phases were organized using the research project matrix, and the predominant research procedure was action research. The information was obtained through questionnaires, observation and focus groups.

Findings

A corporate governance structure was designed for the activities surveyed. Papers and responsibilities were defined. Processes were prioritized, improved and documented, and as a result of the implemented control, personal and organizational results gained greater visibility.

Research limitations/implications

Because this is a single case study, it would be advisable to apply the method used in similar organizations to enrich the analysis presented in this study and compare the results.

Practical implications

This paper contributes to the consolidation of the knowledge about the practical application of the researched subjects and foments the applied research to the public management.

Originality/value

This paper describes an empirical case study about the integrated application of activity governance and the Unified BPM Cycle in operational activities and studies all phases of implementation, providing a broader perspective of their impact on these activities. The road map used can serve as a reference for future research in the area of public credit recovery.

Keywords

Citation

Nascimento, A.R.D., Baldam, R.d.L., Costa, L. and Coelho Junior, T.d.P. (2020), "Applications of business governance and the Unified BPM Cycle in public credit recovery activities", Business Process Management Journal, Vol. 26 No. 1, pp. 312-330. https://doi.org/10.1108/BPMJ-11-2017-0317

Publisher

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Emerald Publishing Limited

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