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IT-enabled organizational transformation: a structured literature review

Jan vom Brocke (Institute of Information Systems, University of Liechtenstein, Vaduz, Liechtenstein)
Alexander Michael Schmid (Department of Business, Bern University of Applied Sciences, Bern, Switzerland)
Alexander Simons (University of Liechtenstein, Vaduz, Liechtenstein)
Norizan Safrudin (SAP America Inc, New York, New York, USA)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 31 August 2020

Issue publication date: 25 January 2021




This paper presents a structured literature review of studies on IT-enabled organizational transformation to determine the state of the art and to identify areas for future research.


We collect 201 academic publications on IT-enabled organizational transformation and analyze them from three perspectives: a publication perspective, a research perspective and a conceptual perspective.


From a publication perspective, we identify and synthesize the seminal works to provide a brief history of research on IT-enabled organizational transformation. From a research perspective, we show that studies in this area have seldom been grounded in theory and have predominantly used qualitative approaches, while only a few studies have drawn from quantitative data. From a conceptual perspective, we show that most research has studied higher levels of transformation, especially process redesign.


This review presents the landscape of the literature on IT-enabled organizational transformation, which provides a foundation for future research.



vom Brocke, J., Schmid, A.M., Simons, A. and Safrudin, N. (2021), "IT-enabled organizational transformation: a structured literature review", Business Process Management Journal, Vol. 27 No. 1, pp. 204-229.



Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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