TY  - JOUR
AB  - Purpose The purpose of this study is to examine the mediating role of manufacturing flexibility in the relationship between knowledge creation, technological turbulence and performance. In an increasingly competitive and changing environment, firms need to boost their technological and management know-how to adequately develop manufacturing flexibility.Design/methodology/approach This study analyzes survey data collected from 370 manufacturing firms. Validity and reliability analyses were conducted using SPSS and Amos. The research hypotheses were tested using covariance-based structural equation modelling.Findings The main findings show that knowledge creation positively and significantly affects business and operational performances directly, and indirectly, through manufacturing flexibility. Moreover, technological turbulence has a positive and significant effect on it. This finding contributes to understanding why some firms get better outcomes from manufacturing flexibility than others, a disputed issue in the literature.Practical implications This study highlights the need for manufacturing firms to foster cultures of knowledge creation, to better educate and train employees and to develop other instruments of knowledge creation.Originality/value This study makes several contributions to manufacturing flexibility literature: (1) establishing a link between technological turbulence and knowledge creation to develop manufacturing flexibility; (2) add empirical evidence on the relation between manufacturing flexibility and performance and (3) contributes to consolidating the mediation role of manufacturing flexibility in the relations between knowledge creation and business performance, as studies focussing on such a role are scarce in the literature.
VL  - 26
IS  - 7
SN  - 1463-7154
DO  - 10.1108/BPMJ-10-2019-0413
UR  - https://doi.org/10.1108/BPMJ-10-2019-0413
AU  - Pinheiro José
AU  - Silva Graça Miranda
AU  - Dias Álvaro Lopes
AU  - Lages Luis Filipe
AU  - Preto Miguel Torres
PY  - 2020
Y1  - 2020/01/01
TI  - Fostering knowledge creation to improve performance: the mediation role of manufacturing flexibility
T2  - Business Process Management Journal
PB  - Emerald Publishing Limited
SP  - 1871
EP  - 1892
Y2  - 2024/04/25
ER  -