TY  - JOUR
AB  - Purpose Process mining provides a generic collection of techniques to turn event data into valuable insights, improvement ideas, predictions, and recommendations. This paper uses spreadsheets as a metaphor to introduce process mining as an essential tool for data scientists and business analysts. The purpose of this paper is to illustrate that process mining can do with events what spreadsheets can do with numbers.Design/methodology/approach The paper discusses the main concepts in both spreadsheets and process mining. Using a concrete data set as a running example, the different types of process mining are explained. Where spreadsheets work with numbers, process mining starts from event data with the aim to analyze processes.Findings Differences and commonalities between spreadsheets and process mining are described. Unlike process mining tools like ProM, spreadsheets programs cannot be used to discover processes, check compliance, analyze bottlenecks, animate event data, and provide operational process support. Pointers to existing process mining tools and their functionality are given.Practical implications Event logs and operational processes can be found everywhere and process mining techniques are not limited to specific application domains. Comparable to spreadsheet software widely used in finance, production, sales, education, and sports, process mining software can be used in a broad range of organizations.Originality/value The paper provides an original view on process mining by relating it to the spreadsheets. The value of spreadsheet-like technology tailored toward the analysis of behavior rather than numbers is illustrated by the over 20 commercial process mining tools available today and the growing adoption in a variety of application domains.
VL  - 24
IS  - 1
SN  - 1463-7154
DO  - 10.1108/BPMJ-10-2016-0190
UR  - https://doi.org/10.1108/BPMJ-10-2016-0190
AU  - van der Aalst Wil
PY  - 2018
Y1  - 2018/01/01
TI  - Spreadsheets for business process management: Using process mining to deal with “events” rather than “numbers”?
T2  - Business Process Management Journal
PB  - Emerald Publishing Limited
SP  - 105
EP  - 127
Y2  - 2024/04/16
ER  -