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Similarities and differences between business process management and lean management

Mauricio Uriona Maldonado (Department of Industrial and Systems Engineering, Federal University of Santa Catarina, Florianopolis, Brazil)
Matheus Eduardo Leusin (Faculty of Business Studies and Economics, Universität Bremen, Bremen, Germany)
Thiago Carrano de Albuquerque Bernardes (Graduate Program in Industrial Engineering – PPGEP, Federal University of Santa Catarina, Florianopolis, Brazil)
Caroline Rodrigues Vaz (Department of Engineering – Blumenau Campus, Federal University of Santa Catarina, Florianopolis, Brazil)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 13 April 2020

Issue publication date: 2 November 2020

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Abstract

Purpose

Business process management (BPM) and lean management (LM) are both recognized for improving organizational performance through continuous improvement, yet their similarities and differences have been poorly discussed so far. This paper aims to find their main differences and similarities using a systematic method for literature review.

Design/methodology/approach

The paper uses a structured literature review known as SYSMAP (Scientometric and sYStematic yielding MApping Process). The method integrates bibliometrics and content analysis procedures to perform in-depth analysis of the literature at hand.

Findings

Both methodologies seek continuous improvement with focus on the customer and process standardization, but they are divergent mainly in relation to the flow they intend to improve. The impossibility of implementing both methodologies in an effective way was also observed, mainly due to the differences they present in relation to how to achieve the continuous improvement cycle.

Research limitations/implications

As any other literature reviews, the major limitation is to have omitted relevant literature even though all available procedures have been used to avoid this situation.

Practical implications

This paper offers a novel perspective from the practitioner side. LM may be better used in human-intensive process improvement whereas BPM in technology-intensive ones. Such characteristics open up new opportunities for practitioners aiming at integrating both approaches.

Originality/value

This is the first paper that systematically analyses the body of literature of BPM and LM with the means to better understand their similarities and differences.

Keywords

Acknowledgements

The authors thank the valuable comments of the anonymous reviewers. One of the authors acknowledges the financial support of CAPES - Coordination for the Improvement of Higher Education Personnel (Brazil) through the CAPES-DS scholarship.

Citation

Uriona Maldonado, M., Leusin, M.E., Bernardes, T.C.d.A. and Vaz, C.R. (2020), "Similarities and differences between business process management and lean management", Business Process Management Journal, Vol. 26 No. 7, pp. 1807-1831. https://doi.org/10.1108/BPMJ-09-2019-0368

Publisher

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Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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