To read the full version of this content please select one of the options below:

Key critical success factors of BPM implementation: a theoretical and practical view

Bruna Kaziano do Amaral Castro (Universidade do Vale do Rio dos Sinos, São Leopoldo, Brazil)
Aline Dresch (Universidade do Vale do Rio dos Sinos – Unisinos, São Leopoldo, Brazil) (Federal University of Santa Catarina, Florianopolis, Brazil)
Douglas Rafael Veit (Universidade do Vale do Rio dos Sinos, São Leopoldo, Brazil)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 21 August 2019

Issue publication date: 16 January 2020

Abstract

Purpose

The purpose of this paper is to identify the key critical factors that affect the success of Business Process Management (BPM) implementations, considering the literature and experts practical experience.

Design/methodology/approach

A systematic literature review (SLR) was conducted, and 25 articles from 12 different countries were selected and analyzed. In addition, through a survey, 113 BPM experts were consulted in order to assist in the evaluation of critical success factors (CSFs) initially identified in the bibliography.

Findings

All CSFs identified in the literature were accepted as real critical factors according to the tacit knowledge of the experts. Thus, the factors identified in the literature and approved to a large extent by the experts can serve as a basis for organizations and professionals who want to implement BPM to know of their existence, to relate to them, to control them and thus to potentiate the success of the implementation.

Originality/value

The construction of the theoretical framework based on SLR on BPM is a contribution to the bibliographic database. Another contribution is the identification and synthesis of the CSFs most cited by different authors from 12 different countries and its analysis by professionals on BPM.

Keywords

Citation

Castro, B.K.d.A., Dresch, A. and Veit, D.R. (2020), "Key critical success factors of BPM implementation: a theoretical and practical view", Business Process Management Journal, Vol. 26 No. 1, pp. 239-256. https://doi.org/10.1108/BPMJ-09-2018-0272

Publisher

:

Emerald Publishing Limited

Copyright © 2019, Emerald Publishing Limited