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An insight on soft TQM practices and their impact on cement manufacturing firm’s performance: Does size of the cement manufacturing firm matter?

Rameshwar Dubey (Symbiosis Institute of Operations Management, Constituent of Symbiosis International University, CIDCO, New Nashik, India)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 30 January 2015

Abstract

Purpose

The purpose of this paper is to study soft total quality management (TQM) practices and their impact on firm performance (FP).

Design/methodology/approach

In the present paper, the author has used systematic literature review proposed by Tranfield et al. (2003). After identifying the research gaps, the author has formulated research hypotheses and developed a structured questionnaire to collect data from cement manufacturing firms to test the research hypotheses. In this study the author has used exploratory factor analysis (EFA) to explore latent constructs of soft TQM. The EFA output was further used as an input to multiple linear regression analysis to study their relationship with FP.

Findings

The regression analysis indicates that relationship with internal and external partners, quality culture, human resource focus, visionary leadership, are positive and statistically significant determinants of FP.

Originality/value

In this study the author has selected Indian cement industry which is world’s second largest cement producer and an important sector in terms of its contribution to Indian GDP, and provides direct and indirect employment opportunities to millions of people. However, most of the studies in India were done related to automotive sector and soft TQM was never considered important. The findings of the study contribute to resource-based theory.

Keywords

Citation

Dubey, R. (2015), "An insight on soft TQM practices and their impact on cement manufacturing firm’s performance: Does size of the cement manufacturing firm matter?", Business Process Management Journal, Vol. 21 No. 1, pp. 2-24. https://doi.org/10.1108/BPMJ-09-2013-0125

Publisher

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Emerald Group Publishing Limited

Copyright © 2015, Emerald Group Publishing Limited