Organizational performance and capabilities to analyze big data: do the ambidexterity and business value of big data analytics matter?

Abstract

Purpose

The aim of the study is to examine the impact of the big data analytics capabilities (BDAC) on the organizational performance. The study also examines the mediating role of ambidexterity and the moderating role of business value of big data (BVBD) analytics in the relationship between the big data analytics capabilities and the organizational performance.

Design/methodology/approach

This study collected primary data based on a questionnaire survey among the large manufacturing firms operating in UAE. A total of 650 questionnaires were distributed among the manufacturing firms and 295 samples were used for final data analysis. The survey was conducted from September to November in 2019, and data were analyzed based on partial least squares structural equation modeling (PLS-SEM).

Findings

The big data analysis (BDA) scalability is supported by the findings on the performance of firm and its determinants such as system, value of business and quality of information. The roles of business value as a moderator and ambidexterity as mediator are found significant. The results reveal that there is a need for managers to consider the business value and quality dynamics as crucial strategic objectives to achieve high performance of the firm.

Research limitations/implications

The study has significant policy implication for practitioners and researchers for understanding the issues related to big data analytics.

Originality/value

This is an original study based on primary data from UAE manufacturing firms.

Citation

Aljumah, A.I., Nuseir, M.T. and Alam, M.M. (2021), "Organizational performance and capabilities to analyze big data: do the ambidexterity and business value of big data analytics matter?", Business Process Management Journal, Vol. 27 No. 4, pp. 1088-1107. https://doi.org/10.1108/BPMJ-07-2020-0335