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Knowledge sharing in technology-intensive manufacturing organizations: Analytic hierarchy process approach

Omran Mohamed AlShamsi (Management, Abu Dhabi University College of Business Administration, Abu Dhabi, United Arab Emirates)
Mian M. Ajmal (Management, Abu Dhabi University, Abu Dhabi, United Arab Emirates)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 30 August 2018

Issue publication date: 19 August 2019

Abstract

Purpose

This purpose of this paper is to identify and prioritize the critical factors impacting knowledge sharing (KS) in technology-intensive manufacturing organizations in the United Arab Emirates (UAE) and to propose a decision-making framework for KS.

Design/methodology/approach

Analytical Hierarchical Process method is used to identify these critical factors impacting KS in technology-intensive manufacturing organizations in the UAE.

Findings

Results show that organizational leadership and culture are the most critical factors impacting KS in the technology-intensive manufacturing organizations.

Research limitations/implications

The data are collected from technology-intensive manufacturing organizations in the UAE; therefore, these cannot be generalized to other locations. Future research in different countries is required.

Practical implications

To implement successful KS practices in technology-intensive manufacturing organizations, it is essential that all impacting factors and sub-factors are well understood within the organizations.

Originality/value

This study is among the first studies in the region that presents a comprehensive framework for KS in manufacturing sector.

Keywords

Citation

AlShamsi, O.M. and Ajmal, M.M. (2019), "Knowledge sharing in technology-intensive manufacturing organizations: Analytic hierarchy process approach", Business Process Management Journal, Vol. 25 No. 5, pp. 802-824. https://doi.org/10.1108/BPMJ-07-2017-0194

Publisher

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Emerald Publishing Limited

Copyright © 2018, Emerald Publishing Limited