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A validated business process modelling success factors model

Wasana Bandara (School of Information Systems, Queensland University of Technology, Brisbane, Australia)
Guy Grant Gable (School of Information Systems, Queensland University of Technology, Brisbane, Australia)
Mary Tate (Victoria University of Wellington, Wellington, New Zealand) (School of Information Systems, Queensland University of Technology, Brisbane, Australia)
Michael Rosemann (School of Business, Queensland University of Technology, Brisbane, Australia)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 7 May 2021

Issue publication date: 10 August 2021

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340

Abstract

Purpose

Business process modelling (BPMo) projects are core to digital transformation projects as they provide the conceptual foundation to the orchestration of technologies along a process. Yet, success factors of BPMo projects have received little research attention to date. This study empirically validates a BPMo project success model, pointing to normative practice guidelines and important future research.

Design/methodology/approach

This research reports on the quantitative re-specification and validation of a business process modelling success model, employing survey responses from 261 process modellers worldwide.

Findings

The study distilled and validated a final set of success antecedents: Top Management Support, Project Management Capabilities, Stakeholder Input, Modeller Expertise and Modelling Tool Usage; and clearly evidences their relationships with each other and with two moderating variables – Importance and Complexity. The paper offers a nuanced explanation of the indirect role of top management support in building stakeholder involvement and explains how complex projects that are perceived as important being more likely to attract high levels of necessary stakeholder involvement. The authors conclude that top management needs to create an environment of co-ordinated excellence which spans both technical skills and resources, and a high level of committed engagement between stakeholders and technicians in order for BPMo projects to succeed.

Originality/value

This study is the first to operationalize and quantitatively test antecedents of BPMo project success and their interactions, presenting novel insights into how the success factors interact. Awareness of the more influential antecedents of successful process modelling projects offers valuable guidance for the planning, management and conduct of BPMo projects.

Keywords

Citation

Bandara, W., Gable, G.G., Tate, M. and Rosemann, M. (2021), "A validated business process modelling success factors model", Business Process Management Journal, Vol. 27 No. 5, pp. 1522-1544. https://doi.org/10.1108/BPMJ-06-2019-0241

Publisher

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Emerald Publishing Limited

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