Talent management processes and outcomes in a virtual organization
Business Process Management Journal
ISSN: 1463-7154
Article publication date: 9 September 2021
Issue publication date: 22 October 2021
Abstract
Purpose
This paper investigates how global talent management processes are adopted and implemented in a virtual organization to successfully address the challenges of global work arrangements and the sustainable human and social outcomes that can be achieved.
Design/methodology/approach
Adopting a single, exploratory and critical case study methodology, this paper analyzes a global distributed company, Automattic Inc., to provide in-depth and rich insights on successful business process management in the human resources (HR) domain.
Findings
The findings offer some exemplary and valuable lessons in sustainable human resource management for firms in all sectors on how to embrace global talent management in a more creative and sustainable way – and the benefits in terms of efficiency and effectiveness that can be derived – by identifying talent through auditions, recruiting by inspiring others to apply, developing talent by sharing the value of learning and retaining talent by having fun.
Originality/value
The study contributes a more rounded understanding of successful business process management in the HR domain. Due to the COVID-19 pandemic, this is particularly relevant and timely for all organizations (traditional or virtual) venturing into successful global work arrangements.
Keywords
Citation
Vecchi, A., Della Piana, B., Feola, R. and Crudele, C. (2021), "Talent management processes and outcomes in a virtual organization", Business Process Management Journal, Vol. 27 No. 7, pp. 1937-1965. https://doi.org/10.1108/BPMJ-06-2019-0227
Publisher
:Emerald Publishing Limited
Copyright © 2021, Emerald Publishing Limited