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Critical analysis of organizational change process: evidences from a steel company

Leandro Vedovato Silva (School of Mechanical Engineering, University of Campinas, Campinas, Brazil)
Rosley Anholon (School of Mechanical Engineering, University of Campinas, Campinas, Brazil)
Izabela Simon Rampasso (Laboratory of Technology, Business and Environment Management, Federal Fluminense University, Niteroi, Brazil) (School of Mechanical Engineering, University of Campinas, Campinas, Brazil)
Dirceu Silva (Faculty of Education, University of Campinas, Campinas, Brazil)
Osvaldo Luiz Gonçalves Quelhas (Laboratory of Technology, Business and Environment Management, Federal Fluminense University, Niteroi, Brazil)
Walter Leal Filho (Faculty of Life Sciences, Hamburg University of Applied Sciences, Hamburg, Germany)
Luis Antonio Santa-Eulalia (École de gestion, Université de Sherbrooke, Sherbrooke, Canada)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 2 April 2020

Issue publication date: 16 November 2020

Abstract

Purpose

The purpose of this paper is to evaluate the main factors that influence the organizational change in a steel company.

Design/methodology/approach

The methodological procedures used were literature review and survey. The literature review allowed the listing of 24 factors and these factors were grouped into three constructs (Behavioral Aspects, Cultural Aspects and Management Aspects). The survey allowed the quantification of each factor based on information provided by employees who work in the mentioned company. The data collected were analyzed using the Partial Least Squares-Structural Equation Modeling technique.

Findings

For the Behavioral Aspects, the following factors were validated: fear of the unknown; insecurity and anxiety; stress and feeling of suffering. For the Cultural Aspects the following factors were validated: multiculturalism in the company; low degree of risk acceptance and low performance acceptance; excessive concerns about consensus. Finally, for the Management Aspects, the following factors were validated: lack of clarity in communications; lack of alignment of goals; lack of leadership engagement.

Originality/value

The results are valuable for the company studied and for other managers interested in subject. The findings presented here can broaden the debate about this topic and contribute with professionals that wish to evaluate the mentioned factors.

Keywords

Citation

Silva, L.V., Anholon, R., Rampasso, I.S., Silva, D., Quelhas, O.L.G., Leal Filho, W. and Santa-Eulalia, L.A. (2020), "Critical analysis of organizational change process: evidences from a steel company", Business Process Management Journal, Vol. 26 No. 6, pp. 1525-1540. https://doi.org/10.1108/BPMJ-05-2019-0199

Publisher

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Emerald Publishing Limited

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