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Alignment patterns for process-oriented appraisals and rewards: using HRM for BPM capability building

Aygun Shafagatova (Department of Business Informatics and Operations Management, Faculty of Economics and Business Administration, Ghent University, Ghent, Belgium)
Amy Van Looy (Department of Business Informatics and Operations Management, Faculty of Economics and Business Administration, Ghent University, Ghent, Belgium)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 19 November 2020

Issue publication date: 17 May 2021

620

Abstract

Purpose

While the business process management (BPM) literature highlights the significance of aligning employee appraisals and rewards practices with business processes, little is known about the realization. The purpose of this paper is to concretize the impact of process-oriented appraisals and rewards on business process performance and to provide empirical evidence on how organizations actually align their appraisals and rewards practices with BPM.

Design/methodology/approach

A mixed-method approach has been employed by combining survey results with case studies to offer first-hand evidence. Survey data have been used to quantify the real impact of process-oriented appraisals and rewards. Next, case studies with 10 organizations have allowed us to gain deeper insight into organizational practices for making appraisals and rewards more process-oriented.

Findings

The survey proves that process-oriented employee appraisals and rewards positively affect performance if different employee levels are involved. The case studies reveal similarities and differences in alignment efforts across organizations, based on pattern-matching and a multidimensional analysis, resulting in four alignment patterns.

Research limitations/implications

The findings extend knowledge about appraisals and rewards within a business process context by providing a quantification and pattern refinement, which specifically advance a BPM-facilitating culture.

Practical implications

Managers and executives benefit from the recommendations for a gradual BPM adoption to improve the success of their business processes and their people-related practices.

Originality/value

The authors offer one of the first in-depth, cross-disciplinary studies that intend to bridge between the disciplines of BPM and human resource management (HRM).

Keywords

Acknowledgements

This paper is an extension of award-winning work, originally presented at the International BPM Conference 2019, Vienna: Shafagatova and Van Looy, 2019.This research did not receive any specific grant from funding agencies in the public, commercial or not-for-profit sectors.

This research did not receive any specific grant from funding agencies in the public, commercial or not-for-profit sectors.

Citation

Shafagatova, A. and Van Looy, A. (2021), "Alignment patterns for process-oriented appraisals and rewards: using HRM for BPM capability building", Business Process Management Journal, Vol. 27 No. 3, pp. 941-964. https://doi.org/10.1108/BPMJ-03-2020-0101

Publisher

:

Emerald Publishing Limited

Copyright © 2020, Emerald Publishing Limited

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