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How to go from strategy to results? Institutionalising BPM governance within organisations

Tomislav Hernaus (Department of Organization and Management, Faculty of Economics and Business, University of Zagreb, Zagreb, Croatia)
Vesna Bosilj Vuksic (Department of Business Computing, Faculty of Economics and Business, University of Zagreb, Zagreb, Croatia)
Mojca Indihar Štemberger (Faculty of Economics, University of Ljubljana, Ljubljana, Slovenia)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 5 February 2016

2795

Abstract

Purpose

The purpose of this paper is to examine how business process management (BPM) is incorporated within organisational structure. The authors demonstrate how a strategic interest in BPM and formal responsibilities for BPM activities shape the efficiency, quality and agility of BPM initiatives. By conducting field research, useful empirical insights were drawn about the necessary conditions for ensuring the success of BPM initiatives.

Design/methodology/approach

A questionnaire survey of BPM adoption practices was conducted among private- and public-sector organisations with more than 50 employees. A cross-national sample of 60 Croatian and 51 Slovenian companies is analysed by applying a subsampling strategy and using inferential statistics methods.

Findings

The study clearly shows how particular structural decisions can foster the operational excellence of BPM initiatives. Formal process roles and specialised BPM units were recognised as important drivers of organisational success. In addition, how strategic support and related structural choices create a synergistic effect and make process efforts worthwhile is explained.

Practical implications

The research findings offer useful benchmarking of current BPM practices. The developed BPM commitment matrix represents a simple tool for self-assessment. Its path-dependent logic provides guidelines for improving the outcomes of BPM governance in general, and BPM initiatives specifically.

Originality/value

The paper extends previous research by showing the performance effects of several BPM governance practices. The results clearly suggest that the best outcomes of BPM initiatives were achieved by organisations that had introduced a strategic approach to BPM, along with having defined a centralised BPM responsibility and assigned decentralised process ownership roles.

Keywords

Citation

Hernaus, T., Bosilj Vuksic, V. and Indihar Štemberger, M. (2016), "How to go from strategy to results? Institutionalising BPM governance within organisations", Business Process Management Journal, Vol. 22 No. 1, pp. 173-195. https://doi.org/10.1108/BPMJ-03-2015-0031

Publisher

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Emerald Group Publishing Limited

Copyright © 2016, Emerald Group Publishing Limited

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