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The strategic alignment between supply chain process management maturity model and competitive strategy

Inêz Manuele dos Santos (Development and Project Management Research Group, Management Engineering Department, Universidade Federal de Pernambuco, Recife, Brazil)
Caroline Maria de Miranda Mota (Development and Project Management Research Group, Management Engineering Department, Universidade Federal de Pernambuco, Recife, Brazil)
Luciana Hazin Alencar (Development and Project Management Research Group, Management Engineering Department, Universidade Federal de Pernambuco, Recife, Brazil)

Business Process Management Journal

ISSN: 1463-7154

Article publication date: 8 March 2021

Issue publication date: 17 May 2021

749

Abstract

Purpose

This paper aims to propose a conceptual framework to integrate a maturity model to the supply chain (SC) strategy, in order to understand how a maturity model can be useful in diagnosing and developing the capabilities of SC business processes (BPs) to meet SC's strategy.

Design/methodology/approach

The proposed framework was based on an SC strategy framework, in which a maturity model was added in order to diagnose and identify SC process capabilities that need to be developed, per maturity level, according to the type of SC strategy and the competitive strategy. A grid was proposed to analyze the relationship between them. An exploratory case study (multiple cases) was applied to verify the applicability of the model.

Findings

Findings indicate that a maturity model can delimit and align, as far as the company needs to reach, the SC strategic interests with the company's competitive objectives. However, some barriers and facilitating factors implicit can impact on this alignment. It is also noted that the maximum level of SC management (SCM) maturity may not be in the strategic interest of the company.

Originality/value

Due to the few empirical studies on the value of maturity models, this research contributes to the understanding of the usefulness of an SC process maturity model for the SC strategy. Moreover, the framework can show how a maturity model can serve as a parameter and guide to develop the capabilities of processes, resources and activities to meet the SC strategy and the reach of the competitive strategy.

Keywords

Acknowledgements

This paper is part of a research study funded by the Brazilian National Research Council (CNPq) and by Coordenação de Aperfeiçoamento de Pessoal de Nível Superior – Brasil (CAPES) – Finance Code 001.

Citation

Santos, I.M.d., Mota, C.M.d.M. and Alencar, L.H. (2021), "The strategic alignment between supply chain process management maturity model and competitive strategy", Business Process Management Journal, Vol. 27 No. 3, pp. 742-778. https://doi.org/10.1108/BPMJ-02-2020-0055

Publisher

:

Emerald Publishing Limited

Copyright © 2021, Emerald Publishing Limited

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