Assessment of patient safety culture: a comparative case study between physicians and nurses

Ahmed Mohamed Elsheikh (Makkah Security Forces Hospital, Makkah, Saudi Arabia)
Mohammed Abdullah AlShareef (Makkah Security Forces Hospital, Makkah, Saudi Arabia)
Bassem Salah Saleh (Makkah Security Forces Hospital, Makkah, Saudi Arabia)
Muhammad Abdullah Yassin El-Tawansi (Makkah Security Forces Hospital, Makkah, Saudi Arabia)

Business Process Management Journal

ISSN: 1463-7154

Publication date: 3 July 2017

Abstract

Purpose

This study compares responses of physicians and nurses to patient safety culture assessment in the Security Forces Hospital Program Makkah, Saudi Arabia, using the Agency for Healthcare Research and Quality (AHRQ) survey tool and its referenced benchmarking tool. The purpose of this paper is to measure patient safety culture to improve its perception, reaction, and implementation, leading to improvement in care delivery.

Design/methodology/approach

This study uses convenience sampling, delivering paper copies. The completed surveys were collected by a designated hospital contact person in QPSD. The total population surveyed was 623: 336 nurses, 174 physicians, 9 pharmacists, and 104 technicians.

Findings

Composite-level results compared to AHRQ database hospitals show values below minimum positive in “Staffing” and “Non-Punitive response to error” to have decreased values in nursing answers than physician ones. The average percentage positive concerning “staffing” items is below the average percentage positive of database hospitals; in nursing, it decreases more; it shows a low positive response regarding enough staff, work hours, and crisis mode; the last item shows a more negative response. The average percentage positive concerning “No punitive Response to Error” is below average positive of database hospitals; in nursing, it decreases more, with a low positive response concerning feeling responsible for mistakes.

Originality/value

The approach explained in this paper aims to measure patient safety culture, which can be improved through mentioned recommendations.

Keywords

Citation

Elsheikh, A., AlShareef, M., Saleh, B. and El-Tawansi, M. (2017), "Assessment of patient safety culture: a comparative case study between physicians and nurses", Business Process Management Journal, Vol. 23 No. 4, pp. 792-810. https://doi.org/10.1108/BPMJ-02-2017-0029

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Publisher

:

Emerald Publishing Limited

Copyright © 2017, Emerald Publishing Limited

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