Maturity assessment of HRM processes based on HR process survey tool: a case study

Abstract

Purpose

The purpose of this paper is to assess the maturity of human resource management (HRM) processes of the Sazehgostar Co. based on human resource (HR) process survey tool (PST) and provide solutions for them.

Design/methodology/approach

The HR PST was adopted as the reference model. Data were collected through interviews with HR experts and reviewing organisational documents. A scoring system (based on RADAR logic) is introduced to score the interviews and documents.

Findings

Each element of HR PST consists of ten maturity levels. The results of the assessment showed that the overall average of the organisation’s HRM processes maturity is at level 2. The process of data management and HR systems with a score of five received the highest score, and the organisational capability development, talent management and rewards and recognition processes with a score of 1 received the lowest score.

Practical implications

These findings enable management and HR management to measure the quality of HR processes and help them to prioritise development actions.

Originality/value

The existing literature does not present empirical research in the field of the maturity of HRM. Also, the analysis method used in this study will help organisations to perform self-assessment and determine the maturity of their processes.

Citation

Zare, M.S., Tahmasebi, R. and Yazdani, H. (2018), "Maturity assessment of HRM processes based on HR process survey tool: a case study", Business Process Management Journal, Vol. 24 No. 3, pp. 610-634. https://doi.org/10.1108/BPMJ-01-2017-0008